"There may be a few reasons why this might be happening: The filter basket may not be properly inserted. Insert the basket correctly. The decanter may not be placed all the way on the warm plate. Place the decanter correctly on the warm plate. Ensure the decanter lid is assembled onto the decanter. Too many coffee grounds were placed into the filter. Reduce the amount of grounds and start the brew processs again. Also, the decanter was removed from the warmer plate for more than 30 seconds. TURN OFF AND UNPLUG THE UNIT. ALLOW TO COOL. WIPE UP THE SPILL. DO NOT SET HOT DECANTER BACK ON THE WET WARMER PLATE OR IT MIGHT CRACK."