Product FAQs

Food Steamers

Where can I get replacement parts for my vegetable food steamer?

Parts for Oster® Vegetable Food Steamers can be purchased through service centres. To find a service centre in your area, please click the service centre link.

When using a vegetable food steamer, what foods go in what basket or how can I cook more than one at a time?

Our food steamers are designed with one or two steamer bowls. If you have two steamer bowls and you are cooking more than one item (rice and vegetables), we recommend placing the food that will take longer in the bottom steamer bowl and the other in the top steamer bowl.

How do I clean my vegetable food steamer?

To clean, unplug cord from outlet. Before cleaning, allow steamer to cool. Never immerse the base, cord or plug in water. Empty the drip tray and the water reservoir. If there is a small amount of water remaining inside the water box, you can turn the unit upside down and water will flow out from the water inlet. Wash lid, steaming bowl, rice bowl and drip tray in hot, soapy water. Rinse and dry all parts or wash on top rack of dishwasher. Clean reservoir with soapy water then wipe with damp cloth. Do not use abrasive cleaners. In hard water areas, the scale may build up in the heating element. If scale accumulates, the steam could turn off before the food is cooked. Therefore, after 7 to 10 uses, pour 3 cups clear vinegar into the water reservoir then fill with water up to the HI level. Do not place lid, steaming bowl, rice bowl and drip tray in this procedure. Plug in and set timer to 20 minutes. When the timer rings, unplug cord from outlet. Allow the unit to cool completely before emptying water reservoir. Use cold water to rinse the water reservoir several times.

Why is the white rice not cooking all the way in my food steamer?

Partially cooked rice is occurs if slow cooking rice is used. To compensate for this when using slow cooking rice, measure 1-cup of rice to 1-1/4 cups of water and cook for 35 minutes.